FREE SHIPPING ON ALL PRODUCTS
STORE POLICY
Store Policies
Welcome to garden. We want your shopping experience to be as beautiful and seamless as our collection. Below you will find our official policies regarding shipping, returns, and privacy. By placing an order with us, you agree to these terms.
Shipping & Delivery Policy
We source our unique pieces from global artisans to ensure the highest quality at accessible prices.
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Dispatch Time: All orders are processed and dispatched within 1–5 business days.
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Delivery Timeline: Standard delivery to the UK typically takes between 7 to 12 business days after dispatch.
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Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to follow your parcel's journey.
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Customs & Duties: All orders sent to the UK are shipped with duties and taxes pre-paid. You will not face any hidden charges upon delivery.
Returns, Refunds & Exchanges
We want you to love your new jewellery. If you change your mind, we are here to help.
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14-Day Return Window: You have 14 days from the date you receive your parcel to request a return or exchange.
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Condition of Items: To be eligible for a return, items must be unworn, undamaged, and in their original packaging.
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Return Process: To start a return, please email us at support.garden@gmail.com.com with your order number. Please note that customers are responsible for the return shipping costs unless the item arrived damaged.
Damaged or Faulty Items
Every piece is inspected before it leaves for its new home. However, if your item arrives damaged or faulty, please contact us within 48 hours of delivery at support.garden@gmail.com.com with your order number and a photo of the fault. We will arrange a free replacement or a full refund immediately.
Privacy & Security
Your privacy matters to us. All payments processed on our store are fully encrypted and secure. We only collect the necessary data (name, email, delivery address) required to process your order and improve your shopping experience. We never sell or share your data with third parties.
Payments Methods
Credit/Debit Cards
Apple Pay